Frequently Asked Questions

We accept cash, credit, debit, PayPal, MasterCard, or Visa. 

No, we do not buy jewelry from customers. Instead, a skilled jeweler meticulously handcrafts every piece at Tina Jewelers, ensuring the highest quality and craftsmanship.

 We work with Yellow Gold, White Gold, Rose Gold - 10K, 14K, 18K, 22K, 24K. Platinum, Palladium, .925 Sterling Silver & .935 Argentium Silver 

Yes, we replace watch batteries and pins and remove or add links. 

Tina Jewelers designs are available in Sterling Silver, Platinum, 14K and 18K Yellow Gold, White Gold, and Rose Gold. You can combine any of the metals to create a unique piece. Read more about the different choices of metals on our Tina Jewelers Blog to learn more about their properties and what works best for you. 

Depending on the complexity of the item, repairs can take about 20 minutes, an hour, same day, or next day. 

The cost for ring resizing will vary depending on the thickness of the ring, what type of metal it is, how many stones it has, and the complexity of the design. 

Visit us here to request a one-on-one appointment for a consultation to evaluate what process will be best for repairing or creating your piece and get a quote. 

The process begins with a consultation at a Tina Jewelers store to create the design of the piece and select what materials you would like to use to make it. Such as metal type, type of stone, stone shape, stone size, and stone color. We will contact you to approve the design and a handmade wax model will be created. It will then be casted into metal and ready for the stones to be set. 

The turn around time for custom and redesign takes about 1-2 weeks.

Yes, items bought from Tina Jewelers can be returned and exchanged as long as they are in it's original and unaltered condition. However, items that are discounted or personalized and engraved such as custom or redesign can't be returned or exchanged. You can take a look at our 'Return Policy' and 'Custom Order Policy' in 'Terms & Conditions' to read more about it. 

Natural diamonds are grown naturally from the earth whereas lab-grown diamonds are grown in a controlled environment. The physical and chemical properties of both are the same, but unlike natural diamonds, the color and inclusions in lab grown diamonds can be controlled. Visit our blog and read about Natural Diamond VS Lab-Grown Diamond to learn more. 

It is recommended to get an appraisal and insurance on any valuable piece of jewelry to cover the expense of replacing or repairing it. You can visit  gia.edu or bbb.org to find a certified appraiser who will document your jewelry. The document you receive can then be used to verify the value of your jewelry when applying for insurance.